Call Flow Chart

Persuade your audience using this panel interview on video call vector icon ppt powerpoint presentation icon slides pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including panel interview on video call vector icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this video call for job interview vector icon ppt powerpoint presentation icon influencers pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including video call for job interview vector icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this video conversation conference call vector icon ppt powerpoint presentation icon portfolio pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including video conversation conference call vector icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this students attending video call for online class vector icon ppt powerpoint presentation gallery example pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including students attending video call for online class vector icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this person making call from smartphone icon ppt powerpoint presentation gallery slide portrait pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including person making call from smartphone icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this manager communicating through video call vector icon ppt powerpoint presentation file infographic template pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including manager communicating through video call vector icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this investors meeting on conference call vector icon ppt powerpoint presentation infographic template format ideas pdf. This PPT design covers four stages, thus making it a great tool to use. It also caters to a variety of topics including investors meeting on conference call vector icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this team meeting on conference call vector icon ppt powerpoint presentation summary example pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including team meeting on conference call vector icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this employee of company call center vector icon ppt powerpoint presentation file layout ideas pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including employee of company call center vector icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this team meeting through video call icon ppt powerpoint presentation infographic template graphics pdf. This PPT design covers two stages, thus making it a great tool to use. It also caters to a variety of topics including team meeting through video call icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this team meeting via virtual call vector icon ppt powerpoint presentation show samples pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including team meeting via virtual call vector icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this video call icon for online meeting ppt powerpoint presentation file inspiration pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including video call icon for online meeting. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this team conversation with team leader over call icon ppt powerpoint presentation gallery templates pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including team conversation with team leader over call icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this coordinating with office staff through virtual call vector icon ppt powerpoint presentation file visual aids pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including coordinating with office staff through virtual call vector icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this manager taking feedback from clients on virtual call vector icon ppt powerpoint presentation file files pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including manager taking feedback from clients on virtual call vector icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this person consulting with doctor through virtual call vector icon ppt powerpoint presentation file graphics tutorials pdf. This PPT design covers three stages, thus making it a great tool to use. It also caters to a variety of topics including person consulting with doctor through virtual call vector icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Persuade your audience using this Human Resource Virtual Meeting Call Icon Ppt Pictures Example Introduction PDF. This PPT design covers four stages, thus making it a great tool to use. It also caters to a variety of topics including Human Resource, Virtual Meeting, Call Icon. Download this PPT design now to present a convincing pitch that not only emphasizes the topic but also showcases your presentation skills.

Presenting you an exemplary Proposal For Training Call Center Executives Icons Slide One Pager Sample Example Document. Our one pager comprises all the must have essentials of an inclusive document. You can edit it with ease, as its layout is completely editable. With such freedom, you can tweak its design and other elements to your requirements. Download this Proposal For Training Call Center Executives Icons Slide One Pager Sample Example Document brilliant piece now.

Presenting this set of slides with name call center performance management ppt powerpoint presentation file icon cpb pdf. This is an editable Powerpoint six stages graphic that deals with topics like call center performance management to help convey your message better graphically. This product is a premium product available for immediate download and is 100 percent editable in Powerpoint. Download this now and use it in your presentations to impress your audience.

This slide highlights call center key performance indicators which can be used to evaluate organization and employee performance which includes service level, response time, abandonment rate, quality monitoring scores, customer satisfaction and first call resolution. From laying roadmaps to briefing everything in detail, our templates are perfect for you. You can set the stage with your presentation slides. All you have to do is download these easy to edit and customizable templates. BPO Performance Improvement Action Plan Evaluate Performance By Monitoring Call Center Kpis Slides PDF will help you deliver an outstanding performance that everyone would remember and praise you for. Do download this presentation today.

This slide highlights the business model of call center company which includes target market, revenue stream, customer relationship, cost structures , products, key activities and channels. Deliver and pitch your topic in the best possible manner with this Inbound And Outbound Services Business Profile Call Center Business Model Pictures PDF. Use them to share invaluable insights on Target Market, Revenue Stream, Customer Relationship and impress your audience. This template can be altered and modified as per your expectations. So, grab it now.

This slide highlights the important aspects or elements which is important for quality assurance at call center which includes call recording. Quality standard definition document, agent scripts and calibration. Slidegeeks is one of the best resources for PowerPoint templates. You can download easily and regulate Strategies To Enhance Call Center Management Important Aspects For Effective Qa Topics PDF for your personal presentations from our wonderful collection. A few clicks is all it takes to discover and get the most relevant and appropriate templates. Use our Templates to add a unique zing and appeal to your presentation and meetings. All the slides are easy to edit and you can use them even for advertisement purposes.

This slide showcases the business process outsourcing call center organizational structure which highlights retail customer service team, ecommerce service team, telecom service team, BFSI service team and healthcare service team. Boost your pitch with our creative Comprehensive Guide For Enhancing Performance Of Customer Service Center BPO Call Center Organizational Diagrams PDF. Deliver an awe-inspiring pitch that will mesmerize everyone. Using these presentation templates you will surely catch everyones attention. You can browse the ppts collection on our website. We have researchers who are experts at creating the right content for the templates. So you do not have to invest time in any additional work. Just grab the template now and use them.

This slide highlights the people, process and technology integration to improve the call center service delivery which includes collect feedback from customer service executives to examine problems and implement necessity solutions etc. Want to ace your presentation in front of a live audience Our Strategies To Enhance Call Center Management Improve Service Delivery With People Mockup PDF can help you do that by engaging all the users towards you. Slidegeeks experts have put their efforts and expertise into creating these impeccable powerpoint presentations so that you can communicate your ideas clearly. Moreover, all the templates are customizable, and easy-to-edit and downloadable. Use these for both personal and commercial use.

Presenting our innovatively structured Icons Slide For Agenda For Call Center Quality Enhancement Plan Portrait PDF set of slides. The slides contain a hundred percent editable icons. You can replace these icons without any inconvenience. Therefore, pick this set of slides and create a striking presentation.

Presenting our innovatively structured causes for increased consumer attrition rate in call center case competition icons slide themes pdf. set of slides. The slides contain a hundred percent editable icons. You can replace these icons without any inconvenience. Therefore, pick this set of slides and create a striking presentation.

Introducing our well designed Icons Slide For Call Center Software Market Pitch Deck Diagrams PDF set of slides. The slide displays editable icons to enhance your visual presentation. The icons can be edited easily. So customize according to your business to achieve a creative edge. Download and share it with your audience.

This is a video call on mobile phone vector icon ppt powerpoint presentation summary slide. This is a four stage process. The stages in this process are telephone icon, mobile icon, cell phone icon telephone icon, mobile icon, cell phone icon.

This slide highlights the wrong approach and right approach while talking to customers on call which includes some examples of rude and negative replies with polite and friendly replies. Do you have an important presentation coming up Are you looking for something that will make your presentation stand out from the rest Look no further than Call Center Quality Enhancement Plan Wrong And Right Approach For Customer Service Response Rules PDF. With our professional designs, you can trust that your presentation will pop and make delivering it a smooth process. And with Slidegeeks, you can trust that your presentation will be unique and memorable. So why wait Grab Call Center Quality Enhancement Plan Wrong And Right Approach For Customer Service Response Rules PDF today and make your presentation stand out from the rest.

Introducing our well designed icons slide for for call center application market industry pitch deck inspiration pdf set of slides. The slide displays editable icons to enhance your visual presentation. The icons can be edited easily. So customize according to your business to achieve a creative edge. Download and share it with your audience.

Presenting our innovatively structured Icons Slide For Strategies To Enhance Call Center Management Topics PDF set of slides. The slides contain a hundred percent editable icons. You can replace these icons without any inconvenience. Therefore, pick this set of slides and create a striking presentation.

This slide showcases the call center companies technological investment which includes artificial intelligence, robotics process automation and some companies invested in video chats. Slidegeeks has constructed Strategies To Enhance Call Center Management Companies Shift Towards Innovative Icons PDF after conducting extensive research and examination. These presentation templates are constantly being generated and modified based on user preferences and critiques from editors. Here, you will find the most attractive templates for a range of purposes while taking into account ratings and remarks from users regarding the content. This is an excellent jumping-off point to explore our content and will give new users an insight into our top-notch PowerPoint Templates.

This slide highlights the wrong approach and right approach while talking to customers on call which includes some examples of rude and negative replies with polite and friendly replies. Whether you have daily or monthly meetings, a brilliant presentation is necessary. Strategic Plan For Call Center Employees Wrong And Right Approach For Customer Service Response Rules PDF can be your best option for delivering a presentation. Represent everything in detail using Strategic Plan For Call Center Employees Wrong And Right Approach For Customer Service Response Rules PDF and make yourself stand out in meetings. The template is versatile and follows a structure that will cater to your requirements. All the templates prepared by Slidegeeks are easy to download and edit. Our research experts have taken care of the corporate themes as well. So, give it a try and see the results.

This slide showcases the world map which highlights company call centers operation around the world with key include headquarter of the company and BPO centers with total numbers. Do you have to make sure that everyone on your team knows about any specific topic I yes, then you should give Comprehensive Guide For Enhancing Performance Of Customer Service Center Company Call Centers Around Introduction PDF a try. Our experts have put a lot of knowledge and effort into creating this impeccable Comprehensive Guide For Enhancing Performance Of Customer Service Center Company Call Centers Around Introduction PDF. You can use this template for your upcoming presentations, as the slides are perfect to represent even the tiniest detail. You can download these templates from the Slidegeeks website and these are easy to edit. So grab these today.

Presenting this set of slides with name man on phone call conversation vector icon ppt powerpoint presentation inspiration. This is a one stage process. The stages in this process are brainstorming, thinking man, innovative man. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience.

This slide highlights the training program for BPO call center agents which includes organization procedures, technical training, product training, and communication skills training with training type and when to train. The best PPT templates are a great way to save time, energy, and resources. Slidegeeks have 100 percent editable powerpoint slides making them incredibly versatile. With these quality presentation templates, you can create a captivating and memorable presentation by combining visually appealing slides and effectively communicating your message. Download Customer Service Agent Performance Training Program For BPO Call Center Agents Elements PDF from Slidegeeks and deliver a wonderful presentation.

This slide highlights call center key performance indicators which can be used to evaluate organization and employee performance which includes service level, response time, abandonment rate, quality monitoring scores, customer satisfaction and first call resolution. Present like a pro with Evaluate Performance By Monitoring Call Center Kpis Ppt PowerPoint Presentation File Diagrams PDF Create beautiful presentations together with your team, using our easy to use presentation slides. Share your ideas in real time and make changes on the fly by downloading our templates. So whether you are in the office, on the go, or in a remote location, you can stay in sync with your team and present your ideas with confidence. With Slidegeeks presentation got a whole lot easier. Grab these presentations today.

Presenting this set of slides with name team of call center executive vector icon ppt powerpoint presentation gallery pictures. This is a four stage process. The stages in this process are customer communication, customer service, customer satisfaction. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience.

Following slide displays the activity schedule proposed by the sender to meet clients requirement of customer service training. Presenting you an exemplary Proposal For Training Call Center Executives Proposed Activity Schedule One Pager Sample Example Document. Our one pager comprises all the must have essentials of an inclusive document. You can edit it with ease, as its layout is completely editable. With such freedom, you can tweak its design and other elements to your requirements. Download this Proposal For Training Call Center Executives Proposed Activity Schedule One Pager Sample Example Document brilliant piece now.

Pitch your topic with ease and precision using this improvement business strategy for call center with expected outcomes ppt powerpoint presentation show icons pdf. This layout presents information on improvement activities, expected outcomes, resources required. It is also available for immediate download and adjustment. So, changes can be made in the color, design, graphics or any other component to create a unique layout.

This slide highlights the right channel strategy to solve customer queries related to sales, servicing, information, complaint and fault which includes different channels voice calls, video chat, live chat, IVR and FAQ. From laying roadmaps to briefing everything in detail, our templates are perfect for you. You can set the stage with your presentation slides. All you have to do is download these easy to edit and customizable templates. Call Center Quality Enhancement Plan Right Channel Strategy For Customer Complaint And Faults Pictures PDF will help you deliver an outstanding performance that everyone would remember and praise you for. Do download this presentation today.

This slide showcases plan that can hep organization to improve the customer grievance handling and escalation skills of call center agents. Its key components are training purpose, training method, training mode, employee trained, expected completion date and status. Showcasing this set of slides titled Training Plan For Customer Call Handling And Grievance Management Portrait PDF. The topics addressed in these templates are Training Method, Management Skills, Service Associate. All the content presented in this PPT design is completely editable. Download it and make adjustments in color, background, font etc. as per your unique business setting.

This slide highlights the right channel strategy to solve customer queries related to sales, servicing, information, complaint and fault which includes different channels voice calls, video chat, live chat, IVR and FAQ. There are so many reasons you need a Strategic Plan For Call Center Employees Right Channel Strategy For Customer Complaint And Faults Inspiration PDF. The first reason is you can not spend time making everything from scratch, Thus, Slidegeeks has made presentation templates for you too. You can easily download these templates from our website easily.

Presenting this set of slides with name call centre executive vector icon ppt powerpoint presentation styles background images. The topics discussed in these slides are business, technology, marketing. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience.

Presenting this set of slides with name call center escalation with complaint registration ppt powerpoint presentation icon portfolio pdf. This is a three stage process. The stages in this process are complaint registration, complaint close looping, customer satisfaction. This is a completely editable PowerPoint presentation and is available for immediate download. Download now and impress your audience.

This slide showcases the business process outsourcing solutions offered by the company which includes retail. Healthcare, telecom. Manufacturing, BFSI, travel and transport and hospitality industry. Explore a selection of the finest Strategies To Enhance Call Center Management Business Process Outsourcing Industry Mockup PDF here. With a plethora of professionally designed and pre-made slide templates, you can quickly and easily find the right one for your upcoming presentation. You can use our Strategies To Enhance Call Center Management Business Process Outsourcing Industry Mockup PDF to effectively convey your message to a wider audience. Slidegeeks has done a lot of research before preparing these presentation templates. The content can be personalized and the slides are highly editable. Grab templates today from Slidegeeks.

This slide highlights IT services used in business process outsourcing for services optimization which includes data management platform, robotic process automation tool and natural language processing tool. Do you have to make sure that everyone on your team knows about any specific topic I yes, then you should give Strategies To Enhance Call Center Management It Services For Business Process Outsourcing Download PDF a try. Our experts have put a lot of knowledge and effort into creating this impeccable Strategies To Enhance Call Center Management It Services For Business Process Outsourcing Download PDF. You can use this template for your upcoming presentations, as the slides are perfect to represent even the tiniest detail. You can download these templates from the Slidegeeks website and these are easy to edit. So grab these today.

This slide highlights the company journey form 2008 to 2021 which showcases company started with motive of user experience improvement with only 15 members, later on it enters into banking, telecom and ecommerce for BPO services. Do you have to make sure that everyone on your team knows about any specific topic I yes, then you should give Strategic Plan For Call Center Employees Company Journey Roadmap From 2008 To 2021 Infographics PDF a try. Our experts have put a lot of knowledge and effort into creating this impeccable Strategic Plan For Call Center Employees Company Journey Roadmap From 2008 To 2021 Infographics PDF. You can use this template for your upcoming presentations, as the slides are perfect to represent even the tiniest detail. You can download these templates from the Slidegeeks website and these are easy to edit. So grab these today.

This slide highlights the company journey form 2008 to 2021 which showcases company started with motive of user experience improvement with only 15 members, later on it enters into banking, telecom and ecommerce for BPO services. Do you have to make sure that everyone on your team knows about any specific topic I yes, then you should give Call Center Quality Enhancement Plan Company Journey Roadmap From 2008 To 2021 Portrait PDF a try. Our experts have put a lot of knowledge and effort into creating this impeccable Call Center Quality Enhancement Plan Company Journey Roadmap From 2008 To 2021 Portrait PDF. You can use this template for your upcoming presentations, as the slides are perfect to represent even the tiniest detail. You can download these templates from the Slidegeeks website and these are easy to edit. So grab these today.

This slide showcases the business process outsourcing solutions offered by the company which includes retail. Healthcare, telecom. Manufacturing, BFSI, travel and transport and hospitality industry. Crafting an eye catching presentation has never been more straightforward. Let your presentation shine with this tasteful yet straightforward Strategic Plan For Call Center Employees Business Process Outsourcing Industry Focused Solutions Themes PDF template. It offers a minimalistic and classy look that is great for making a statement. The colors have been employed intelligently to add a bit of playfulness while still remaining professional. Construct the ideal Strategic Plan For Call Center Employees Business Process Outsourcing Industry Focused Solutions Themes PDF that effortlessly grabs the attention of your audience Begin now and be certain to wow your customers.

This slide highlights the people, process and technology integration to improve the call center service delivery which includes collect feedback from customer service executives to examine problems and implement necessity solutions etc. Present like a pro with Strategic Plan For Call Center Employees Improve Service Delivery With People Process And Technology Structure PDF Create beautiful presentations together with your team, using our easy to use presentation slides. Share your ideas in real time and make changes on the fly by downloading our templates. So whether you are in the office, on the go, or in a remote location, you can stay in sync with your team and present your ideas with confidence. With Slidegeeks presentation got a whole lot easier. Grab these presentations today.

This slide caters details about future initiatives by Contact Center Software Platforms that will focus on leveraging relationships with members clients subscribers worldwide. Presenting call center application market industry future initiatives by mobile mapping market platforms icons pdf to provide visual cues and insights. Share and navigate important information on three stages that need your due attention. This template can be used to pitch topics like future initiatives by mobile mapping market platforms. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

This slide provides details about clients associated to Contact Center Software Platforms in terms of major clients and client testimonials.This is a Details About Clients Associated To Call Center Software Market Icons PDF template with various stages. Focus and dispense information on two stages using this creative set, that comes with editable features. It contains large content boxes to add your information on topics like Major Clients, Designation, Client Testimonials You can also showcase facts, figures, and other relevant content using this PPT layout. Grab it now.

This slide showcases the business process outsourcing solutions offered by the company which includes retail. Healthcare, telecom. Manufacturing, BFSI, travel transport and hospitality industry.Presenting BPO Call Center Company Profile Business Process Outsourcing Solutions Brochure PDF to provide visual cues and insights. Share and navigate important information on eight stages that need your due attention. This template can be used to pitch topics like Consumer Packaged, Technical Service, Enterprise Service. In addtion, this PPT design contains high resolution images, graphics, etc, that are easily editable and available for immediate download.

This slide showcases the business process outsourcing solutions offered by the company which includes retail. Healthcare, telecom. Manufacturing, BFSI, travel and transport and hospitality industry. Boost your pitch with our creative Call Center Quality Enhancement Plan Business Process Outsourcing Industry Focused Solutions Slides PDF. Deliver an awe inspiring pitch that will mesmerize everyone. Using these presentation templates you will surely catch everyones attention. You can browse the ppts collection on our website. We have researchers who are experts at creating the right content for the templates. So you do not have to invest time in any additional work. Just grab the template now and use them.

This slide highlights how to communicate and deal with unsatisfied customer which includes listen, apologize, never argue, note facts, follow up, replacement or additional benefits. Retrieve professionally designed Strategies To Enhance Call Center Management Communicating And Dealing With Sample PDF to effectively convey your message and captivate your listeners. Save time by selecting pre-made slideshows that are appropriate for various topics, from business to educational purposes. These themes come in many different styles, from creative to corporate, and all of them are easily adjustable and can be edited quickly. Access them as PowerPoint templates or as Google Slides themes. You dont have to go on a hunt for the perfect presentation because Slidegeeks got you covered from everywhere.

Improve your presentation delivery using this call center icon headphone icon employee ppt powerpoint presentation complete deck. Support your business vision and objectives using this well-structured PPT deck. This template offers a great starting point for delivering beautifully designed presentations on the topic of your choice. Comprising thirteen slides this professionally designed template is all you need to host discussion and meetings with collaborators. Each slide is self-explanatory and equipped with high-quality graphics that can be adjusted to your needs. Therefore, you will face no difficulty in portraying your desired content using this PPT slideshow. This PowerPoint slideshow contains every important element that you need for a great pitch. It is not only editable but also available for immediate download and utilization. The color, font size, background, shapes everything can be modified to create your unique presentation layout. Therefore, download it now.

This complete deck acts as a great communication tool. It helps you in conveying your business message with personalized sets of graphics, icons etc. Comprising a set of thirty one slides, this complete deck can help you persuade your audience. It also induces strategic thinking as it has been thoroughly researched and put together by our experts. Not only is it easily downloadable but also editable. The color, graphics, theme any component can be altered to fit your individual needs. So grab it now.

PPT linear demo create flow chart powerpoint illustration steps of strategy Templates-This PowerPoint of Linear Arrow Diagram consist of seven stages which are constructed using effective color and design to make it more attractive and good looking. Original thinking is the need of the hour. This Diagram provides the means to project your views.-PPT linear demo create flow chart powerpoint illustration steps of strategy Templates-3d, Arrow, Background, Banner, Business, Chart, Colorful, Diagram, Direction, Element, Financial, Flow, Gradient, Illustration, Isolated, Mirrored, Placeholder, Presentation, Process, Steps Make our Ppt Linear Demo Create Flow Chart PowerPoint Illustration Steps Of Strategy Templates your calling card. Your thoughts will find open doors.

Presenting customer support process flow chart ppt powerpoint presentation outline information pdf to dispense important information. This template comprises one stages. It also presents valuable insights into the topics including agent answers call, call handled normally, complete, inbound call, waiting message for caller, call fails over. This is a completely customizable PowerPoint theme that can be put to use immediately. So, download it and address the topic impactfully.